Community and Family Facilitator

Position Overview: 


Position Opening

Community and Family Facilitator

Patch has a Temporary (approximately 13 month) Full-Time, Community and Family Facilitator (CFF) position available. This is a generally a Monday through Friday position, although some evening and weekend work will be involved.

Patch is a Hull Services program that provides services and supports to economically challenged families. Patch primarily serves families living in subsidized housing communities in four locations in the S.E. and S.W. of the city.

The CFF provides a variety of support services to families including; short-term counselling, crisis intervention, teaching, skill building, referrals to community agencies and networking opportunities to build family capacity. The CFF works closely with community members and partner agencies to provide programs for children, youth and parents to ensure the needs of the community and residents are addressed. This position requires an individual who is flexible, proactive and goal directed.

Duties and Responsibilities Include:

  • Provide support services to families including, persons served skill building, crisis management, persons served advocacy and community resourcing.
  • Implement needs assessment of the Patch as a whole and also with persons served. Develop from the needs assessment, new goals and objectives with persons served and the program.
  • Provide facilitated self-help to persons served.
  • Organize and access other community service providers in order to facilitate specialized skills training and programming to persons served at Patch.
  • Coordinate and co-facilitate skill based training at the group level (i.e., parent, child and/or youth groups, adult financial information sessions, etc.).
  • Organize and coordinate activity based programming for the children/youth at Patch.
  • Assist in ensuring that the basic needs of persons served are being met (i.e., food, housing, transportation, financial literacy, social support networks).
  • If applicable and available in the particular communities, work collaboratively with surrounding schools to support youth education and health.
  • Attend community meetings to promote the needs of residents and to keep informed of, and help develop, services within the community.
  • Keep thorough and up-to-date records of person served contact and the services provided. This includes all relevant program statistics for funders and for evaluation and outcomes purposes.
  • Maintain site cleanliness.
  • Travel to and from various community resource providers and services to pick up needed program supplies.
  • Be prepared to work at any of the Patch sites in order to offer support/coverage as required and directed by supervisors.

Skills and Qualifications:

  • Degree or diploma in human services or social sciences.
  • Experience working with families in a community based setting.
  • Proficient use of core counselling skills (e.g. able to accurately understand and address the needs of Person’s Served while maintaining professional boundaries).
  • Familiarity with computer programs, databases and evaluation systems.
  • Experience in community development, group work and program development are definite assets.
  • Ability to speak a second language is an asset.
  • Interest in working in an environment that is fun and encouraging of self-exploration.
  • Appreciative of the diverse and unique needs of children, youth, adults and families.
  • Ability to contribute positively to team moral.
  • Strong awareness of, and ability to manage, one’s own emotions.
  • Ability to work independently and as a team member.
  • Excellent problem solving, communication, capacity building, and interpersonal skills.
  • Working knowledge of issues related to poverty, immigration/integration.
  • Willingness to use own vehicle and ability to travel to all four Patch sites.
  • Valid Driver’s License and reliable transportation.

Applicants from diverse backgrounds are encouraged to apply.

Interested applicants should direct their e-mail, cover letter and resumé to Human Resources:

The deadline to apply is Thursday, April 13, 2017.