Patch – Community and Family Facilitator

Submitted on Friday, 07/08/2022 - 4:14 pm

Hull Services has an organizational commitment to pursuing truth and reconciliation, anti-colonialization and anti-oppression.

About Us:

Hull Services is a charitable, multi-service organization that offers a range of evidence-based and evidence-informed programs to support children, youth and families to overcome challenges and build resilience. Hull’s programs and services include prevention, early intervention, in-home support, kinship and foster care, group care, school day treatment, therapeutic campus based care, secure and stabilization programs, supported interdependent living and education and training services. Located in Calgary, we have been serving Alberta’s young people and families for over 50 years, and support over 4000 individuals annually.

The Program:

Patch is best described as a neighbourhood hub located in Calgary Housing complexes that provides a wide range of services to children, youth, families and individuals in their community. The central goals of Patch are to help individuals and families experiencing poverty to increase their financial stability, employment and educational opportunities, social inclusion and healthy connections to the people and resources they need, to enhance their overall sense of wellbeing.  Services are provided in a continuous manner and reflect the expressed and assessed needs, priorities, and interests of participants.

The Position:

Patch is looking for a full time, Community and Family Facilitator (CFF).

The Community and Family Facilitator is part of a team responsible for the day-to-day operations and walk-in appointments at the Patch hub and is assigned to deliver services for Basic Needs & Referrals as well as specialized services in Employment & Education, Financial Empowerment, or Community Connection. A suitable candidate with interest and relevant experience in any of the specialized services will be considered. Please see the description of each specialized service area below.

This role is based on a 40-hour workweek and requires a willingness to work in a non-structured work schedule, including some evenings and weekends to meet client and program needs.

Position Specialization Descriptions:

*All positions will be trained in Financial Coaching (FC), Skills for Psychological Recovery (SPR) and a version of Natural Supports Framework

Community Connections (CC) : Plan community gatherings, such as participant led initiatives and events for the purpose of meeting new people and creating new connections. Organize outreach activities and holiday resources for the Hub/participants. Lead the completion of program agreements for collaboration for events/partnering agency services and participate in community partner meetings. Liaison with community organizations based on expressed need of participants for example Family Resource Networks, Cultural Resources, and resources for basic needs.

The Employment and Education role helps people find and maintain meaningful work or access education to broaden their employment prospects. This involves career exploration, résumé development, job search strategies, interview preparation, and identifying education and upgrading required and helps people access programs and services that address barriers to success such as English language proficiency and life skills.

Financial Empowerment (FE) role: Trained in Financial Coaching (FC). This position is trained in completing basic tax returns. This role includes helping with FC training of all staff, collaborating with other agencies doing FC work, contributing to required funder reports, participating and/or leading FE in program meetings, and ensuring that all FC related job duties are being consistently practiced among the hub staff. Other interventions and services will include, but are not limited to, providing support and skill building to persons served, facilitating presentations or groups on various topics (i.e., CHC Home Ownership Info night), and supporting youth financial empowerment activities.

Duties and Responsibilities:

  • Complete necessary referrals, share resource information with the people we serve, assist them in understanding forms/letters
  • Provide support services to individuals and families including skill building, crisis management, advocacy and community resourcing in a variety of settings (hub, school, and community).
  • Support individuals with system navigation, access to subsidies and benefits, either in-person, over the phone or virtually.
  • Provide financial empowerment strategies as a trained financial coach.
  • Manage and carry a caseload and be the service lead to families and individuals.
  • Coordinate and co-facilitate skill-based training at the individual and group level (i.e., adult, child and/or youth groups).
  • Assist in ensuring that the basic needs of participants are being met (i.e., food, housing, transportation, employment, daycare, social support networks).
  • Work collaboratively with surrounding community resources.
  • Keep thorough and up-to-date records of contact with participants and the services provided.
  • Travel to and from various community resource providers and services
  • Be prepared to work at any of the Patch hub locations in order to offer support and provide coverage as required and directed.
  • Collaborate with colleagues to manage schedule to meet the needs of participants and the program.
  • Engage in outreach activities to identify needs of the people we serve.
  • Help maintain hub cleanliness and safety.
  • Be involved in or lead program, agency or community committees.
  • Other tasks and duties as required.

Other working conditions: the role requires some physical exertion and lifting up to 30 lbs.

Qualifications and Skills:

  • A Bachelor’s Degree or Diploma in Social Sciences or related field is required.
  • Unless otherwise stipulated, willingness to attain CYCAA certification within a 4-year period.
  • Relevant experience in working with adults, children, youths and their families.
  • Knowledge of crisis intervention and family education.
  • Strong communication skills, public speaking, and professional writing skills; ability to chair meetings.
  • Demonstrated knowledge of community engagement, resources and services.
  • High degree of self-awareness and a strong ability to model appropriate behaviours and exercise good judgment in working with the people we serve and co-workers.
  • Ability to work in a non-traditional workspace and contribute to an inclusive and diverse healthy workplace environment.
  • Ability to work independently and collaboratively with team.
  • Intermediate knowledge of Microsoft Office.
  • Clear Police Check including Vulnerable Sector Check; Child Intervention Record Check.
  • Reliable transportation, valid driver’s license and ability to drive Agency vehicles (min. 2 years driving experience with class 5 GDL).
  • Hold adequate automobile liability insurance to transport individuals in personal vehicle – when required.
  • Completion of ASIST, First Aid, Financial Coaching, CRA tax return training and Certified with CYCAA, registered with ACTA and/or registered as a Social Worker, would be considered an asset.
  • Completion of coursework and/or certification in Brain Development or Trauma Informed Care is an asset. Some suggested courses include:

To Apply:

  • Direct your cover letter and resume to careers@hullservices.ca
  • Please indicate “Your Full Name – CFF Patch” in the subject line of your email.


The deadline for application is July 19,2022.