Hull’s Mental Health and Addiction Navigator is a FREE resource open to the community that helps youth and parents and caregivers of children and youth who are struggling with mental health and addictions concerns more effectively navigate the resources and supports available to them in their community.
With the COVID-19 pandemic continuing to affect the daily lives of children and youth, there are increasing numbers of parents and caregivers who are actively seeking out mental health and addiction supports, often doing so for the first time.
The task of finding the right supports at the right time in a complex system can be daunting and frustrating. Our Mental Health and Addiction Navigator will help parents and caregivers identify the best resources and supports to meet the needs of their young person and family.
Hull’s Mental Health and Addiction Navigator will assess the needs of the young people requiring support, offer their clinical assessment, and recommend the best type of resources and supports that are best suited to meet their needs.
The resources and supports identified by the Navigator will be specific in nature including the name and location of the Agency, program, or individual as well as, contact information. The parents and caregivers will be encouraged to reach out to the resources and supports immediately. The Mental Health and Addiction Navigator will follow up with the family in a timely manner as an additional support.
In the event that there are access barriers including such things as excessive waiting lists, transportation challenges or unanticipated financial costs, the Navigator will help identify other resources and support options to better meet the families’ needs.
Joy Clark has worked with families and youth for over ten years, supporting with a wide variety of needs including disability, grief, and trauma. Joy has a Master of Counselling Degree. She is passionate about increasing capacity and opportunities for those she works with which includes accessing appropriate supports. Joy believes that change comes through connection and agency and endeavours to offer warm, individualized support.
Our Mental Health Navigator is a free, self-referral resource and can be accessed by phone or email:
firstname.lastname@example.org | 403-207-2513
To help speed up the intake process, you can complete the below assessment form (FAQs are listed below):
A Mental Health and Addiction Navigator is a professional support that helps parents and caregivers of children and youth struggling to more effectively identify and access available resources within our community. At Hull Services, we have nearly 60 years of experience assessing and supporting the mental health and addiction needs of children, youth and their families and bring this knowledge and experience to the Navigator role.
No. Access to our Navigator is a self-referral process based upon your expressed concerns for the needs of your child. At Hull, we believe that parents and caregivers are experts in knowing when their child or teen is struggling, and welcome any referrals upon their behalf.
No. There is no cost for receiving supports from the Navigator. The only costs that could occur is in when a recommended service or support put forward by the Navigator has a fee-for-service component. The capacity to pay for any future services and supports will be discussed during the initial appointment and will help guide the decision-making and referral process.
Appointments are usually conducted via phone or other online meeting platforms like Zoom, so the Navigator can quickly connect with families and caregivers, though in-person appointments can be arranged.
Yes, the navigator can offer consultations to professionals regarding service options. Professionals can also refer families to the navigator for support.
Participation of your child or teen in the appointment is 100% voluntary. Ideally, the opportunity to speak with young people, particularly teens, is invaluable, but if they are not willing to participate, the Navigator can still gather relevant information to make an informed impression about the current needs and next steps for your child.
Our Navigator will contact you either by phone or through on-line Zoom conferencing at the agreed upon appointment time. The appointment itself should take approximately one hour to complete. During the course of the conversation, the Navigator will both listen and ask a number of questions to develop a better understanding of what is going on for you and your child. Upon the completion of the appointment, the Navigator will offer initial impressions of the presenting concerns discussed as well as some next steps in terms of referral or support options. The Navigator will also follow-up a few days after the initial appointment to see whether the supports identified were accessed and a good fit for your family.
Our Navigator will respond promptly to any concerns that you have regarding long waiting lists or proposed services not being a good fit. The Navigator will follow-up a few days after the initial appointment to see how things are going, but also encourages all parents, caregivers and families to reach out prior if there are any concerns.
Yes. All conversations with a Navigator are confidential. The Navigator will discuss confidentiality at the start of the initial appointment.
Like the self-referral process for the Navigator, there are some programs at Hull Services that may be directly accessed by you and your family. However, others require direct involvement with Children’s Services, for example, where self-referral is not possible. Our Navigator will discuss all resource and support options with you, and the eligibility requirements in order to access them.