Bannister Patch
- 18 Bannister Manor SE, Calgary, AB T2X 2L1
- 403-201-3152
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Hours:
Mon, Tues: 9AM – 5PM | Wed: 1PM – 5PM | Fri: 9AM – 4PM
Closed Thursdays and daily from 12PM – 1PM
Patch
Patch is a poverty reduction program that operates neighbourhood hubs within Calgary Housing communities. It supports individuals, families, youth, and children experiencing poverty by providing accessible, place-based services tailored to the unique needs of each community.
Through an integrated, wrap-around approach, Patch connects participants to essential supports that:
- strengthen financial stability
- create pathways to employment and education, and
- build social inclusion and wellbeing.
Services are responsive and continuous—offered in the moment or through ongoing engagement—based on each participant’s goals, priorities, and lived experience.
At the core of Patch is a relationship-based, evidence-informed practice model. Skilled staff provide compassionate, consistent support while helping participants navigate complex systems, build personal capacity, and develop skills that promote long-term resilience and wellbeing. By addressing the multi-dimensional nature of poverty, Patch helps people move toward stability and thrive within their communities.
Patch Program Focus
Patch takes a holistic, participant-driven approach to poverty reduction. Services are designed to respond to immediate needs while also supporting long-term goals, recognizing that financial stability, employment, social connection, and wellbeing are deeply interconnected.
Through four core service areas, Patch works alongside participants to reduce barriers, build skills, and strengthen connections—offering support in ways that are flexible, inclusive, and responsive to each person’s situation.
Basic Needs & Resource Navigation
Patch helps individuals and families meet urgent and ongoing basic needs while reducing barriers that can lead to crisis. Supports include:
- Access to emergency food and essential resources
- Help navigating housing, tenancy concerns, and transportation
- Supported referrals to community services and programs
- Access to on-site technology and assistance completing forms or applications
Meeting basic needs creates opportunities to reduce stress, build trust, and connect participants to longer-term supports.
Employment & Education Support
Patch supports participants in building meaningful pathways to employment and learning opportunities. Guided by career development principles, services are personalized and goal-oriented. We offer:
- Career exploration and goal setting
- Resume and cover letter development
- Job search strategies and interview preparation
- Pre-employment and skills development training
- Support accessing education, upgrading, or language programs
- Ongoing support after employment to promote long-term success
Creating Connections
Strong social networks are key to wellbeing. Patch helps participants build relationships and feel connected within their community. Participants can build and participate in:
- Community-based activities and social groups (e.g., coffee groups, walking clubs)
- Opportunities to build friendships and natural support systems
- Connections to local programs, services, and resources
- Inclusive spaces that foster belonging and social inclusion
Financial Wellness
Patch supports individuals and families in strengthening their financial stability through education and practical tools.
Services we offer include:
- One-on-one financial coaching and budgeting support
- Assistance accessing government benefits and income supports
- Tax filing support, including tax clinics
- Financial literacy workshops to build confidence and knowledge
How Services Are Delivered
Patch services are flexible and accessible to meet participants where they are:
- Offered one-on-one or in group settings
- Available in-person, by phone, or virtually
- Delivered at neighbourhood hubs or within the community
- Flexible availability during day time hours
Participants can access support in the moment or through scheduled appointments, with the length and type of service guided by their needs and goals. While walk-in appointments are available, we strongly recommend calling ahead to book a time that works for you. Each Patch location’s phone number can be found below.
Our Approach
Patch’s work is grounded in evidence-informed practices that prioritize dignity, respect, and empowerment:
- Wrap-around support that addresses multiple aspects of poverty
- System navigation to help participants access complex services and resources
- Crisis support and capacity building using the Skills for Psychological Recovery model
- Strengths-based, participant-led engagement
- Focus on mental health, coping skills, and overall wellbeing
This approach ensures every interaction—whether brief or long-term—supports participants in building stability, confidence, and resilience.
How to Access Patch
Patch is a self–referral program. Services are available in person (by appointment or walk-in), by phone, or virtually. Please call ahead to check if the Patch location (Hub) you wish to visit is open.
Phone numbers for each Patch location can be found below.
